Core Features
Built from the ground up for enterprise-grade AI customer support
Voice & Text Support
Seamlessly handle customer interactions through both voice and text channels
- Natural language understanding in 50+ languages
- Real-time speech-to-text and text-to-speech
- Context-aware responses across modalities
- Voice activity detection and interruption handling
- Customizable voice personas and accents
RAG Knowledge Base
Upload your documents and let AI provide accurate, contextual answers
- Support for PDF, DOCX, TXT, and web pages
- Automatic document chunking and indexing
- Vector similarity search for relevant information
- Real-time knowledge base updates
- Source citation and confidence scoring
Smart Human Handoff
Seamlessly transfer complex queries to human agents with full context
- Intelligent escalation detection
- Full conversation history transfer
- Agent availability checking
- Queue management and prioritization
- Post-handoff analytics and feedback
Embeddable Widget
Add AI support to any website with a single line of code
- Customizable colors, fonts, and branding
- Responsive design for all devices
- Floating or inline widget modes
- Custom greeting and prompt messages
- Analytics and event tracking
Advanced Analytics
Track performance, identify trends, and optimize your AI agents
- Real-time conversation monitoring
- Customer satisfaction metrics (CSAT, NPS)
- Topic and sentiment analysis
- Agent performance benchmarking
- Custom reports and data export
Multi-Agent Workflows
Build complex workflows with specialized AI agents
- Supervisor agents for routing and coordination
- Specialized agents for different tasks
- Conditional logic and branching
- Agent-to-agent communication
- Workflow templates and presets
Enterprise-Ready Infrastructure
Built for scale, security, and performance
Security & Compliance
- SOC 2 Type II certified
- GDPR and CCPA compliant
- End-to-end encryption
- Role-based access control (RBAC)
- Audit logs and compliance reporting
- PII data masking and redaction
Integration & API
- RESTful API with comprehensive docs
- Webhooks for real-time events
- Pre-built integrations (Salesforce, Zendesk, Slack)
- Custom function calling
- SSO/SAML authentication
- SDK support for multiple languages
Performance & Reliability
- 99.9% uptime SLA
- Global CDN for low latency
- Auto-scaling infrastructure
- Real-time failover and redundancy
- Rate limiting and DDoS protection
- Comprehensive monitoring and alerting
Customization
- Custom AI model fine-tuning
- Brand voice and tone customization
- Custom intents and entities
- Workflow automation builder
- White-label solutions
- Multi-language support
Integrates With Your Stack
Connect with the tools you already use
S
Salesforce
Z
Zendesk
S
Slack
H
HubSpot
I
Intercom
S
Shopify
W
WordPress
C
Custom API